Friend of mine had his Tesla battery fail and needed replacement. He turned the car over to them based on a $9,000 quote. Five months elapsed and he was not able to get even periodic updates - there is no human interaction but rather automated chat to tell him the car was not ready. $17,000 and five months later and he has his car back. No thanks...
Tesla should not be making cars. They will never be more than a niche player. Tesla should sell its carmaking business to a larger carmaker with a better support and service network, and concentrate on batteries!
Actually (ironically) - of all the cars I've bought at dealerships in my life (there have been 5 - and a lot of shopping so... oodles of experience) and Tesla's was a billion times better than any of the others. The price was posted on the website and there was no haggling or negotiation of any kind. No one tried to upsell me into anything and the entire experience was of going for a test-drive (without the sales person) and then coming back and having them help me fill out the form on the website (that I could have filled out on my own at home).
Granted I had to wait 3 months for the car - and now the wait is more like 6 months - but the point is that if there's one thing they got right - it's how to make the customer feel good about the buying experience.
It would be a shame if they were bought by [insert some major car maker here] and became yet another terrible place to go buy a car. I'd much rather that the rest of the industry adopted their practice and let the salesmen haggle over used vehicles where the price is much more variable and where they make most of their money anyway.
Friend of mine had his Tesla battery fail and needed replacement. He turned the car over to them based on a $9,000 quote. Five months elapsed and he was not able to get even periodic updates - there is no human interaction but rather automated chat to tell him the car was not ready. $17,000 and five months later and he has his car back. No thanks...
Woah ЁЯШо
Tesla should not be making cars. They will never be more than a niche player. Tesla should sell its carmaking business to a larger carmaker with a better support and service network, and concentrate on batteries!
Actually (ironically) - of all the cars I've bought at dealerships in my life (there have been 5 - and a lot of shopping so... oodles of experience) and Tesla's was a billion times better than any of the others. The price was posted on the website and there was no haggling or negotiation of any kind. No one tried to upsell me into anything and the entire experience was of going for a test-drive (without the sales person) and then coming back and having them help me fill out the form on the website (that I could have filled out on my own at home).
Granted I had to wait 3 months for the car - and now the wait is more like 6 months - but the point is that if there's one thing they got right - it's how to make the customer feel good about the buying experience.
It would be a shame if they were bought by [insert some major car maker here] and became yet another terrible place to go buy a car. I'd much rather that the rest of the industry adopted their practice and let the salesmen haggle over used vehicles where the price is much more variable and where they make most of their money anyway.
"money he got from his family"
Like a certain other immature rich guy, who lived in the White House for a while.
What's the old saying. They were born on 3rd base and go thru life thinking they hit a triple.